NOW THAT YOU ARE BOOKED!
Before You Go
We want your trip to go as smooth as possible. So we have prepared a timeline of events for you to follow and check off your list as the event draws near. The first step is to log into the customer portal to verify all of your info (see below)
Simply click on each subject below for detailed helpful information.
Check-in to your Account Dashboard
The online Dashboard is your personal event guide before and during the event. It includes all the information related to your package, including your seats, receipt, contact info, additional guest info, and more! Below are some basic instructions on how to use the dashboard.
This link will take you directly to the Login page. Please click on it or copy it into your browser.
To log in, make sure you have your email and password used when you created your order.
Once logged in, you will be directed to the main dashboard which shows your upcoming trips, orders, login and security and payment options.
This page shows your active orders. From here you can view the details of your order, and make payments.
Your secure account page allows you manage your main information, such as address, phone, password, and update your payment options (very useful if you wish to change the card for your payment plan)
This page is where you will need to do the most editing in the fields listed below. To make changes click on the blue “MANAGE”button at the bottom of the section:
- Flight Info – once you have your flights booked, enter your arrival and departure information here. This is important as this is how we confirm your airport transfer pickup times.
- Guest Info – verify that each guest name is entered correctly, and be sure to enter T-shirt sizes (for your complimentary shirts) and passport expiration dates (passports should be valid at least 3 months after the event)
- Emergency Contact Info – this is very important for us to have.
- Top Artists – please enter the top 2 Artists you are looking forward to seeing this year.
When you have finished editing, be sure to save your changes.
REFERRAL CODES (coming soon)
If you have a referral code this is where you can track usage and redeem points.
MY EVENT (coming soon)
Here you can see all the details of the event including the schedule, your seat and room assignment, special events, etc.
This feature will be ready approximately 60 days prior to the event.
Book your flights
If you want to make your flight booking process easy – use our travel concierge Dina Lasky!
Dina has years of experience as a certified agent with Frosch Travel – one the worlds largest travel networks – and she can not only find you the best rates, but can ensure that you are going to the correct airport and arriving at the correct dates and times!
For a small fee you can get peace of mind that you will have the best flight options available and ensure that you have seats (unlike booking with online services that overbook and risk getting bumped off a flight!)
To reach Dina, you can email her at email@example.com or you can call her direct line at (805) 727-4333.
Also, before you book your flights, make sure to check on the option to extend your stay up to 2 nights prior, or even up to 3 nights after.
Often times flights can be cheaper flying on different dates.
Once you decide on pre or post nights, try and book your flights as soon as possible. We all want the best deals, but sometimes if you wait too long you will end up with less desirable flights and connections which could get you to the event late, or worst case, strand you (or your luggage) in a connecting city. Better to spend a little more now to get non-stop service and good seat selection on the plane. Start your vacation on a positive note with a nice comfortable flight!
If you are coming just for the 4 night event, your arrival date is October 30th and your departure date is November 3, 2019.
If you booked extra nights pre or post event, simply adjust the dates by the number of nights you added.
Confirm Airport Transfers
Airport transfers via shared van or bus are included with your package, and you also have the opportunity to purchase upgraded transfers in either a private Van or SUV. To ensure that the transportation company can pick you up at the proper time, please be sure to add your flight info into your “MY TRIPS” section of your account dashboard. If you do not see your flights in the menu, please email us and we will add them for you.
Check your passport
You must have a valid passport to go to Mexico. Double check that the expiry date on your (and your additional guests) is valid preferably up to 3 months after the festival (around February 1st, 2020). Don’t leave it until the last minute! It’s quite easy to renew a passport. In most cases you can just do it online and by mail. It’s reasonable when you are not doing it in a rush.
In fact, you can now obtain a passport through select US post offices. Visit their website here
Once you have a valid passport, make sure to enter it in the “MY TRIPS” section of the dashboard.
Purchase travel insurance
We all think that nothing will happen to us – it’s always the other person with the bad luck. But … life doesn’t work that way!
You have made a big investment in your vacation – protect your investment with just a small fee and protect yourself from many occurrences such as flight delays or cancelations.
We recommended using AIG Travel Guard and you can click on the link below to get a quote